INTRODUCTION
This Privacy Notice explains our policies regarding the collection, use, and disclosure of Personal Data when you use our Service, as well as your associated rights and choices.
We deeply value your trust and are grateful for your decision to share your data with us. As a responsible organisation, safeguarding your data is our highest priority. We are committed to taking all necessary and reasonable measures to protect your Personal Data.
DEFINITIONS
Data Controller – The entity that determines the purposes and means of processing Personal Data. In this context, we are the Data Controller.
Personal Data – Any information relating to an identified or identifiable individual.
EEA – European Economic Area, which includes EU member states plus Iceland, Liechtenstein, and Norway.
Data Subject – Any living individual using our Service and providing Personal Data.
ABOUT US
NV.casino is operated by Kaurum Limited, a company registered in the Republic of Cyprus.
- Registered Address: Griva Digeni, 1, RENANDA COMPLEX, BLOCK 1, Flat/Office 11, Agios Tychonas 4532, Limassol, Cyprus
- Registration Number: HE 387933
- Licensing Authority: Nixxe B.V., Licence No. 8048/JAZ, Registered in Curaçao (No. 147116)
- Contact Email for Data Protection: https://nvcasino.quest/
DATA COLLECTION AND USE
We may collect and process the following categories of Personal Data:
- Contact Data: Name, address, email, phone, and communication history including recorded calls.
- Account Data: DOB, gender, usernames, Skype ID, and voluntary information.
- Newsletter Consent: Records of your consent to receive marketing communications.
- Referral Data: Details of referrers (users or affiliates).
- Betting Data: Bets placed, games played, wins and losses.
- Verification Data: Identity documents, selfies, proof of funds, and call recordings for verification.
- Payment Data: Encrypted payment history, limited credit card data.
- Loyalty & Bonus Data: Participation in loyalty schemes, earned points, cashback, bonus balances.
- Automatically Collected Data: IP address, browser info, time spent, interactions.
- Cookie Data: See our Cookie Notice for more details.
- Biometric Authentication: Face ID and Touch ID processed solely on your device.
PURPOSES AND LEGAL BASES
| Purpose | Description | Legal Basis |
|---|---|---|
| Providing Services | Operating and managing the platform. | Contractual necessity & Legitimate interest |
| Security | Preventing fraud and ensuring safety. | Legitimate interest |
| Support | Responding to queries or requests. | Contractual necessity & Legitimate interest |
| Marketing & Analytics | Sending offers and improving services. | Consent (as required) & Legitimate interest |
AUTOMATED PROCESSING AND PROFILING
We do not engage in automated decision-making that significantly affects users.
RETENTION PERIOD
Personal Data is retained for up to six (6) years following account closure, or longer if legally required. Usage Data may be stored for a shorter duration unless required for service improvement or legal reasons.
SECURITY
We implement appropriate technical and organisational measures to protect your data. Access is limited to authorised personnel under strict confidentiality obligations.
SHARING PERSONAL DATA WITH THIRD PARTIES
We may share data with:
- Service providers (e.g., hosting, payment, support, marketing)
- Games providers and compliance partners
- Auditors and accreditation bodies
- Courier services for prize delivery
- Analytics tools:
- Google Analytics (opt-out)
- Hotjar (opt-out)
- Cloudflare (privacy policy)
All third parties are contractually obliged to comply with this Notice and relevant data protection laws.
INTERNATIONAL TRANSFERS
Data may be transferred outside the EEA. We ensure:
- Adequacy decisions apply where available.
- Standard Contractual Clauses (SCCs) are used otherwise.
YOUR RIGHTS
You have the right to:
- Access your data
- Request rectification or deletion
- Object or restrict processing
- Data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, email: privacy@nvcasino.one
We will respond within one month. No fees apply.
CHILDREN’S PRIVACY
Our Services are not for users under 18 years (or the local Legal Age). If you believe your child has used our platform, please contact us immediately.
COOKIES
We use various cookies:
| Type | Description | Basis |
|---|---|---|
| Necessary | Site functionality | Contractual necessity |
| Functional | Personalised features | Consent (where required) |
| Marketing | Targeted ads | Consent (where required) |
| Performance | Service improvement | Consent (where required) |
For managing cookies, see guides for Firefox, Chrome, Safari, Edge.
LINKS TO OTHER SITES
We may link to third-party websites. Please review their privacy notices, as we do not control or assume responsibility for their practices.
CHANGES TO THIS PRIVACY NOTICE
We may update this Notice periodically. The latest version and date will always be posted here. Please review regularly to stay informed.